Sales Terms and Conditions

Seller: Carpeteria CZ s.r.o., registered office Čiklova 646/5, 128 00 Praha 2 – Nusle, Czech Republic; company ID 17262046, VAT ID CZ17262046; registered in section C, file 369069 of the Commercial Register maintained by the Municipal Court in Prague. Contact: info@carpeteria.cz, telephone 244 400 909. Operational address and physical returns: Nádražní 39/76, 150 00 Praha 5 – Smíchov, Czech Republic.

These sales terms govern purchases from carpeteria.cz under section 1751(1) of Czech Act No. 89/2012, the Civil Code, as amended. Personal-data information is available on this storefront’s Privacy page. These Terms form part of the Contract. Distance communication is used to conclude the Contract through the online shop. A specific agreement reached during checkout takes precedence over conflicting provisions of these Terms. Later amendments do not affect rights and obligations arising under an earlier version.

1. Definitions

1.1. Price means the amount payable for the Goods.

1.2. Delivery Charge means the amount payable for delivery of the Goods, including packaging.

1.3. Total Price means the Price plus the Delivery Charge.

1.4. VAT means value added tax under the applicable legislation.

1.5. Invoice means the tax document issued for the Total Price in accordance with VAT legislation.

1.6. Order means your binding offer to enter into a contract with us for the purchase of Goods.

1.7. Customer Account means an account created using the details you provide, allowing those details and the history of ordered Goods and concluded Contracts to be stored.

1.8. You means the person purchasing from our online shop, referred to in law as the buyer.

1.9. Goods means everything offered for purchase in our online shop.

2. General provisions

2.1. Goods can be purchased only through the online shop interface.

2.2. When purchasing Goods, you must provide correct and truthful information. We will treat the information supplied in your Order as correct and truthful.

2.3. Our online shop also provides access to reviews of Goods by other consumers. We verify the authenticity of those reviews by linking them to specific orders. Our internal system shows the associated order ID for each review, allowing us to verify and demonstrate that the review comes from a real customer.

3. Conclusion of the Contract

3.1. The Contract is concluded in Czech. The Czech version of these sales terms is authoritative. This English version is provided for convenience and information. This language policy does not limit mandatory consumer rights or the rules requiring interpretation of unclear terms in the consumer’s favour.

3.2. The Contract is concluded remotely through the online shop. You bear the costs of the means of distance communication, which do not differ from your normal basic charges, particularly internet access charges. We charge no additional communication costs beyond the Total Price. By submitting an Order, you agree to the use of distance communication.

3.3. To conclude a Contract, create an Order in the online shop. The Order must identify the Goods selected using the add-to-cart button; the Price, Delivery Charge, payment method and requested delivery method; and your identification and contact details, particularly your name, delivery address, telephone number and email address. The Price, Delivery Charge and Total Price are calculated from the selected Goods, delivery and payment options.

3.4. You can check and change the details while creating your Order, until it is completed. After checking the details, complete the Order by pressing the order button. Before doing so, you must use the checkbox to confirm that you have read and accept these Terms; otherwise the Order cannot be completed. Pressing the order button sends the completed information to us.

3.5. We will confirm your Order as soon as possible after receiving it, by sending a message to the email address specified in the Order. The confirmation includes an Order summary and these Terms as an email attachment. The version of the Terms in force on the date of the Order, attached to that confirmation email, forms part of the Contract. Our confirmation of the Order concludes the Contract between you and us.

3.6. In some cases we may be unable to confirm an Order, particularly if Goods are unavailable or the quantity ordered exceeds the quantity we permit. Any maximum quantity will be stated in the online shop in advance. If we cannot confirm your Order, we will contact you and offer an amended Contract. That Contract is concluded when you accept our offer.

3.7. If an obviously incorrect Price is displayed in the online shop or the Order, we are not obliged to supply the Goods at that Price even if you have received an Order confirmation and the Contract has been concluded. We will contact you promptly and offer a new Contract on amended terms. The new Contract is concluded when you accept our offer. An obvious pricing error may include a Price inconsistent with the usual price charged by other sellers, or a missing or additional digit.

3.8. Once the Contract is concluded, you are obliged to pay the Total Price.

3.9. If you have a Customer Account, you may place the Order through it. You must still check that the prefilled information is correct, truthful and complete. The ordering process is otherwise the same as for a buyer without an account; the advantage is that you do not need to enter your identification details again.

3.10. We may offer discounts on Goods. To claim an available discount, enter the required discount information in the designated field while creating your Order. If you do so, the Goods will be supplied at the discounted Price.

4. Customer Account

4.1. After registering with the online shop, you can access your Customer Account.

4.2. When registering, provide correct and truthful information and update it when it changes.

4.3. Access to the Customer Account is secured by a username and password. Keep these access details confidential and do not disclose them to anyone. We do not accept responsibility for their misuse.

4.4. The Customer Account is personal and you may not allow third parties to use it.

4.5. We may cancel a Customer Account, particularly if it has not been used for more than one year or if you breach your obligations under the Contract.

4.6. The Customer Account may not be continuously available, particularly because of necessary hardware or software maintenance.

5. Prices, payment and ownership

5.1. The Price is stated in the online shop, the Order and the Contract. If the product Price shown in the shop differs from the Price in the Order, the Order Price applies and will be the Contract Price. The Order also states the Delivery Charge and any conditions for free delivery.

5.2. The Total Price includes VAT and all charges required by law.

5.3. Payment of the Total Price is required after the Contract is concluded and according to the selected payment method. You may pay by bank transfer, using the instructions in the Order confirmation; transfer payment is due within 14 days. For online card payment through ČSOB, the Total Price is due within seven days and the ČSOB gateway conditions apply. Cash on delivery is payable when the Goods are handed over. Cash payment on personal collection is payable when the Goods are collected, where that method is offered.

5.4. An Invoice will be issued electronically after payment of the Total Price and sent to your email address. It will also be enclosed physically with the Goods and made available in the Customer Account.

5.5. Ownership of the Goods passes to you only after you have paid the Total Price and received the Goods. For bank transfers, payment occurs when the amount is credited to our account. For other payment methods, payment occurs when the payment is made.

6. Delivery and transfer of risk

6.1. For delivery to the Czech Republic, goods physically available in our Czech store are delivered in 1–3 calendar days. Delivery is within 7 days in all other cases, including delivery to Germany or Hungary and goods not in stock at our Czech store. For orders containing multiple items, the longest item delivery time applies. Available options are personal collection at our premises, or delivery by a selected carrier or our own delivery service.

6.2. Goods from this storefront can be delivered only within the Czech Republic.

6.3. Delivery time depends on availability and the selected delivery and payment methods. The estimated delivery time will be communicated in the Order confirmation. The time stated in these Terms is indicative and may differ from the actual delivery time. For personal collection, we will email you when the Goods are ready to collect.

6.4. On receiving the Goods from the carrier, check that the packaging is intact and notify the carrier and us immediately of any damage. You are not obliged to accept Goods if damage to the packaging indicates unauthorised interference with or entry into the shipment.

6.5. If you fail to accept the Goods, except in the circumstances in clause 6.4, this does not constitute a failure by us to deliver. Failure to accept Goods does not itself withdraw from the Contract. We may withdraw because of your material breach or store the Goods. If we withdraw, withdrawal takes effect when the notice reaches you. It does not affect any entitlement to the Delivery Charge or compensation for damage incurred.

6.6. If delivery is repeated or made differently from the agreed method for reasons attributable to you, you must reimburse the resulting additional delivery costs. We will send payment details to the email address stated in the Contract; payment is due within 14 days of receiving that email.

6.7. The risk of damage to the Goods passes to you when you receive them. If you do not accept the Goods, except as provided in clause 6.4, the risk passes when you had the opportunity to receive them but did not do so for reasons attributable to you. Transfer of risk means that you bear the consequences of loss, destruction, damage or other deterioration of the Goods from that time.

6.8. If Goods were not described as in stock and an indicative availability date was given, we will inform you of an exceptional production interruption, giving a new expected availability date or explaining that supply is impossible. We will also inform you of a supplier delay and the new expected delivery date.

7. Rights concerning defective Goods

7.1. We warrant that the Goods are free from defects when the risk passes under clause 6.7. In particular, the Goods conform to the agreed description, type, quantity, quality, functionality, compatibility, interoperability and other agreed characteristics; are fit for a purpose you requested and we accepted; and are supplied with the agreed accessories and instructions, including assembly or installation instructions. They are also fit for the usual purposes of goods of that kind, have the quantity, quality, durability, functionality, compatibility and safety you can reasonably expect, taking account of public statements by us or others in the supply chain, particularly advertising and labelling, and include the packaging, accessories and instructions you can reasonably expect. They correspond in quality and workmanship to any sample or model provided before the Contract was concluded.

7.2. Rights and obligations concerning defective performance are governed by applicable mandatory legislation, particularly sections 2099–2117 and 2161–2174b of the Czech Civil Code and Czech Act No. 634/1992 on consumer protection, as amended. The protection of mandatory consumer law under clause 10.1 is unaffected.

7.3. If Goods are defective, particularly if they fail a requirement in clause 7.1, notify us and exercise your rights by email or letter to the contact addresses given in our seller information, or in person at Nádražní 39/76, 150 00 Praha 5 – Smíchov, Czech Republic. State how you wish the defect to be resolved. Under these Terms, that choice cannot subsequently be changed without our consent. We will handle the complaint in accordance with the remedy you have claimed.

7.4. If Goods are defective, you may require replacement with defect-free Goods, supply of a missing part, or repair. This does not apply where the selected remedy is impossible or disproportionately expensive compared with the alternative, considering particularly the significance of the defect, the value the Goods would have without it and whether the alternative could be provided without significant inconvenience to you.

7.5. We may refuse to remedy a defect where this is impossible or disproportionately expensive, considering particularly the significance of the defect and the value the Goods would have without it.

7.6. You may also require a proportionate reduction of the Price or withdraw from the Contract if we refuse or fail to remedy the defect as required by law; the defect recurs; it is a material breach of the Contract; or our statement or the circumstances make clear that it will not be remedied within a reasonable time or without significant inconvenience to you.

7.7. There is no right to withdraw for a defect that is insignificant.

7.8. You have no defective-performance claim for a defect you caused yourself.

7.9. Wear caused by normal use, or wear in used Goods corresponding to the extent of their previous use, is not a defect.

7.10. When you make a complaint, we will give you written confirmation stating the date, the substance of the complaint, the remedy requested and your contact details for receiving the outcome.

7.11. Unless a longer period is agreed, we will remedy the defect and notify you of the outcome within 30 days of receiving the complaint. If that period expires without the required resolution, you may withdraw from the Contract or require a proportionate Price reduction.

7.12. We will notify you of the outcome by email and provide confirmation of the date and method of resolution. For a valid complaint, you are entitled to reimbursement of reasonably incurred costs, which you must substantiate, for example by receipts or proof of delivery charges. If the remedy is replacement, you must return the original Goods and we bear those return costs.

7.13. If you buy as a business, notify and identify a defect without undue delay after you could have discovered it, and no later than three days after receipt.

7.14. If you are a consumer, you may exercise defective-performance rights for a defect that occurs in consumer Goods within 24 months of receipt.

8. Withdrawal and returns

8.1. Withdrawal terminates the contractual relationship between you and us from its outset. It may occur on the grounds and by the methods set out in this section or another express withdrawal provision in these Terms.

8.2. Consumers have a statutory right to withdraw from a distance contract for Goods without giving a reason within 14 days. In addition, Carpeteria offers a commercial period of 30 days for notifying us of withdrawal, with the same return and refund arrangements stated below. The period begins when you or a third party nominated by you, other than the carrier, receives the Goods. For Goods in one Order delivered separately, receipt of the last item is decisive; for Goods delivered in parts, the last part; and for regular deliveries over a defined period, the first delivery. You may also notify withdrawal before delivery. Your statutory rights are not restricted by this commercial extension.

8.3. Notify us of your decision to withdraw by an unequivocal statement, for example by email to info@carpeteria.cz or by letter to Carpeteria CZ s.r.o., Čiklova 646/5, 128 00 Praha 2 – Nusle, Czech Republic. You may use the model withdrawal form, but this is optional. You may also use the withdrawal function linked in the footer of the online shop: complete the details and confirm your withdrawal. We will acknowledge an electronically submitted withdrawal without undue delay in a durable form, including its content and submission date and time. Prior permission from us is not required.

8.4. The statutory right of withdrawal is subject to the exceptions provided by applicable law. In particular, the exception for Goods made to your individual specifications or clearly personalised applies only where its legal conditions are met. A rug is not excluded merely because it is handmade, unique or unpacked. Any applicable exception must be explained before the Order is placed. For the relevant rules, see section 1837 of the Czech Civil Code; mandatory consumer rights remain unaffected.

8.5. The notification deadline is met if you send your withdrawal statement before it expires.

8.6. Send or hand back the Goods without undue delay and no later than 14 days after notifying withdrawal, unless we have offered to collect them. The deadline is met if you dispatch the Goods within that period. The physical returns address is Carpeteria CZ s.r.o., Nádražní 39/76, 150 00 Praha 5 – Smíchov, Czech Republic. Return shipping is free for customers in all three markets: CZ, DE and HU. Carpeteria bears the return-shipping cost. Contact us to arrange the return transport; prior coordination or permission is not a condition of exercising the statutory right of withdrawal. This free-return policy does not promise reimbursement of unrelated expenses or optional premium outbound delivery. Your rights concerning defective Goods remain unaffected.

8.7. We will refund all payments received, including the cost of our least expensive offered standard outbound delivery, without undue delay and no later than 14 days after receiving your withdrawal notice. Extra costs of a more expensive delivery option chosen by you need not be refunded. We will use the same payment method unless you expressly agree to another method that incurs no fees for you. Unless we have offered collection, we may withhold reimbursement until we receive the Goods or evidence of their dispatch, whichever occurs first. Original packaging is not a condition of withdrawal.

8.8. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods, subject to the legally required withdrawal information having been provided. This corresponds to the inspection you could carry out in a physical shop. Any deduction must respect your statutory consumer rights; exercising withdrawal is not conditional on original packaging.

8.9. We may withdraw before delivery if there are objective reasons why the Goods cannot be supplied, particularly reasons attributable to third parties or the nature of the Goods, including before the time stated in clause 6.1 expires. We may also withdraw if you have clearly supplied deliberately false information in the Order. If you purchase for your business activity as a business buyer, we may withdraw at any time without giving a reason.

9. Consumer disputes

9.1. We are not bound in relation to buyers by any code of conduct within the meaning of section 1826(1)(e) of the Czech Civil Code.

9.2. Consumer complaints are handled through info@carpeteria.cz. We will send the outcome to the buyer’s email address.

9.3. The competent body for out-of-court resolution of consumer disputes arising from the Contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic. Information: https://coi.gov.cz/informace-o-adr/.

10. Final provisions

10.1. If our legal relationship has an international element, for example delivery outside the Czech Republic, it is governed by Czech law. If you are a consumer, this choice does not affect your rights under mandatory legislation, including the mandatory protections that would apply in the absence of the choice of law.

10.2. Written correspondence between us will be delivered by email. Our email address is given in the seller information. We will use the address stated in the Contract or Customer Account, or the address from which you contacted us.

10.3. The Contract may be changed only by our written agreement. We may amend these Terms, but an amendment does not affect Contracts already concluded; it applies to Contracts concluded after the amendment takes effect. We will email information about an amendment at least 14 days before it takes effect. If you do not terminate a Contract for regular and repeated supplies within 14 days after we send that information, the amended Terms become part of that Contract and apply to the next supply after the amendment takes effect. If you give notice of termination, the notice period is two months.

10.4. In the event of force majeure or unforeseeable events, such as natural disasters, a pandemic, operational disruption or subcontractor failure, we do not accept liability for damage caused by or connected with those events. If the event continues for more than ten days, either of us may withdraw from the Contract.

10.5. A model complaint form and an optional model withdrawal form are attached to these Terms.

10.6. We archive the Contract and Terms electronically, but that archive is not accessible to you. You will receive these Terms and the Order confirmation summarising your Order by email, so that you can access the Contract without further assistance from us. We recommend retaining both the confirmation and the Terms.

10.7. Version dated 12 September 2026. This version applies to Contracts concluded using these Terms; earlier Contracts retain their applicable version.

Model forms

Optional model withdrawal notice

To: Carpeteria CZ s.r.o., Čiklova 646/5, 128 00 Praha 2 – Nusle, Czech Republic; info@carpeteria.cz.
I/We notify you that I/we withdraw from the contract for the following goods: ____.
Ordered on / received on: ____.
Consumer name and address: ____.
Date: ____.
Signature (only for a paper notice): ____.
Delete the inapplicable wording.

Optional model complaint notice

Name and contact: ____.
Order and goods: ____.
Description of the defect: ____.
Requested remedy: ____.
Date: ____.

Physical returns address

Carpeteria CZ s.r.o.
Nádražní 39/76
150 00 Praha 5 - Smíchov
Czech Republic