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Free delivery across Czechia Free delivery to your home.

30 days for exchange or return If the rug does not suit you.

Prague showroom Nádražní 39/76
150 00 Praha 5 - Smíchov

+420 244 400 909 We will gladly help you choose.

WE ARE HERE TO HELP

Product claim

We are sorry if something is not right with your purchase. Complete the form, describe the issue and, where possible, attach photos. We will contact you with the next steps.

01

Prepare your details

Have your order or purchase document number and the rug code or name ready.

02

Describe the issue

Explain what happened and, where possible, attach photos of the complete item and the relevant detail.

03

We will agree the next steps

After reviewing the information, we will contact you and agree on the next steps.

BEFORE SUBMITTING

What to prepare

order or purchase document number
rug code or product name
a concise and precise description of the issue
photos of the complete item and the relevant details

Please do not send the item yet. We will first contact you to agree on the next steps.

Prefer to visit us?

Carpeteria
Nádražní 39/76
150 00 Praha 5 - Smíchov

+420 244 400 909 info@carpeteria.cz

First name

Last name

Email address

Phone (optional)

Order or purchase document number

Rug code or product name

Where was the item purchased?

Purchase date (optional)

Description of the issue

Please describe the issue, when you first noticed it and whether it has changed over time.

Preferred resolution (optional)

This is a non-binding preference only. The final resolution will depend on assessment of the claim.

Photos or documents (optional)

We accept JPEG, PNG, WebP and PDF. Up to 4 files, 5 MB per file and 15 MB in total.

We use the information in this form to process your product claim.

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